It’s a email address with your custom domain.
For example: John@your-domain.com
These are the support ticket priority levels:
- Low/Tier 3: This is for general questions that don’t need an instant response. These tickets don’t cause major problems for your customers but are smaller issues that you can take time to resolve.
- Medium/Tier 2: This priority level could be for issues that involve a product bug or service issue that require a quick response or fix.
- High/Tier 1: This level is for more critical issues for which no temporary fix exists. If you’re a SaaS business, it might mean that an outage prevents customers from using your product. As such, these tickets require an urgent response and should be your team’s top priority.